Terms of service.

These terms apply when you use The Audience Engine website, account areas, campaign dashboards, creator portals, and related services.

By using the site or accepting access to an account, you agree to use the platform responsibly and only for lawful campaign activity.

The Audience Engine provides creator campaign support for artists, managers, labels, and approved creators. This can include creator sourcing, campaign coordination, post tracking, dashboard reporting, and campaign performance summaries.

The exact campaign scope, deliverables, timing, and fees are agreed separately in writing before paid work begins.

Submitting an enquiry does not create a contract. A campaign only becomes confirmed when the scope, fees, timing, and main responsibilities have been agreed in writing.

Quotes may depend on creator availability, campaign timing, platform access, budget, and the information you provide. If the scope changes, the price or delivery timeline may also change.

Dashboard access is invite-only. You must keep your login details secure and must not share your account with anyone else.

We may suspend or remove access if we believe an account is being misused, compromised, or used in a way that puts campaign data, creator data, or the platform at risk.

Creators may receive campaign offers through the creator portal. An offer is not accepted until the creator accepts it inside the platform or agrees to it in writing.

Creators must only submit post links for content they have created or are authorised to provide for the campaign. Submitted links must be public and must comply with the rules of the relevant platform.

We may reject, remove, or mark a submission as not approved if it does not match the agreed campaign requirements, is unavailable, or cannot be measured reliably.

Campaign reports use data from creator submissions, platform APIs, and selected third-party data providers. These numbers can change, be delayed, or become unavailable if a platform changes its access rules, removes content, limits data, or experiences an issue.

We aim to keep reporting clear and useful, but we do not guarantee that every metric will always be available for every post, platform, or campaign.

You are responsible for providing accurate campaign information, including release details, budgets, target audience, deadlines, assets, and any rights or permissions needed for the campaign.

You must not upload, submit, or ask us to use content that infringes someone else's rights, breaches platform rules, is misleading, or is unlawful.

Fees, payment dates, cancellation terms, and any refund position are agreed separately for each campaign or service package.

If payment is late or a campaign is paused by the client, we may pause campaign work, dashboard updates, or access until the issue is resolved.

The website, dashboard interface, internal tools, copy, branding, and platform design belong to The Audience Engine or our licensors.

Campaign materials, music assets, brand assets, and creator content remain owned by their respective owners. Any permission to use creator content outside campaign reporting should be agreed separately.

The Audience Engine connects with third-party platforms and services, including social platforms, hosting providers, database providers, email providers, and analytics providers.

We are not responsible for outages, policy changes, account restrictions, API limits, deleted content, or other decisions made by those third-party services.

Creator campaigns involve audience behaviour, platform algorithms, creator availability, and market timing. We do not guarantee a specific number of views, engagements, streams, sales, followers, or revenue.

Nothing on the site should be treated as a guaranteed campaign result unless it is expressly agreed in writing.

We provide the site and services with reasonable care and skill. To the fullest extent allowed by law, we are not liable for indirect loss, lost profit, lost revenue, lost opportunity, platform outages, or third-party service failures.

Nothing in these terms limits liability where it would be unlawful to do so.

We may update these terms as the platform and services develop. The latest version will be available on this page.

If a change is material for active account users or current campaigns, we will take reasonable steps to make it clear.

If you have questions about these terms, contact us through the contact page or at david@theaudienceengine.co.uk.

These terms are governed by the laws of England and Wales.